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SAP Solution Manager

Self-Diagnosis

How to work with functionality

Service Delivery Readiness

Applicable Releases:

From SAP Solution Manager 7.0 SP23

Application Lifecycle Management Process:

System Monitoring

Capability:

Self-Diagnosis

Version 1.0

January 2012

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Document History

Document Version Description

1.0 First official release of this guide

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Table of Contents

1. Business Scenario..........................................................................................................12.

Background Information.................................................................................................1

3.Prerequisites....................................................................................................................14.Quick Overview...............................................................................................................25.Detailed Instructions.......................................................................................................3

5.1 Launch Self-Diagnosis..............................................................................................35.2CheckSettingsfor tabs Functionality Status,Alert Types, andSolution.....................4

5.2.1 TabAlert Types byFunctionality...................................................................45.2.2TabAlert Types............................................................................................65.2.3TabAlert Types by Solution..........................................................................6

6. Run Self-Diagnosis..........................................................................................................86.1Run Self-Diagnosis automatically (using backgroundjobSM:SELFDIAGNOSIS ) ...86.2 Run Self-Diagnosis manually....................................................................................86.3Problems during the transfer of the Service Delivery Readinessresults .....................9

7. Review results of Service Delivery Readiness...............................................................97.1Tab Processing Info..................................................................................................97.2Tab Functionality Status............................................................................................97.3Tab SolutionStatus.................................................................................................107.4 Additional Information for Individual Alerts...............................................................10

7.4.1 Cross Solution Alerts..................................................................................107.4.2 Solution Specific Alerts...............................................................................10

8. Changes to Service DeliveryReadiness.......................................................................10

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4. Quick Overview

Below a quick overview over the individual steps is given. Thiscan serve as a To do list whenchanges are made.

...

1. Access Self-Diagnosis

2. Check Settings.

Ensure functionality Service Delivery Readiness (available undertabFunctionalities)isselected. ( Initially the functionality wascalled Remote Service Delivery)

Ensure all service relevant solutions (available under tabSolutions) are included.

Ensure all service relevant alerts are set to active.

3. Run Self-Diagnosis manually or automatically.

4. Review Results of functionality Service DeliveryReadiness.

Tab Processing Info

Tab Functionality Status

Tab Solution Status

5. Transfer results of Service Delivery Readinessto SAP.

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5. Detailed InstructionsThis section provides details on how toset up Self-Diagnosis in such a way that the relevant solutionsandalerts are included, and that the results of functionality ServiceDelivery Readinesscan betransferred to SAP.

To enable SAP staff to access Self-Diagnosis, an open andcorrectly configuredHTTP connection is required. In case ofproblems you can raise a customermessage under the componentXX-SER-NET-HTL.

5.1 Launch Self-Diagnosis...

If you log on to the system in English you ensure that theresults transferred to SAP are in Englishalso.

1. Launch transaction DSWP

2. Access Solution Overview

3. Choose Self Diagnosis

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5.2 CheckSettingsfor tabs Functionality Status, Alert

Types, and Solution

...

In Self Diagnosis, choose Settings.

Figure 1: Settings

5.2.1 Tab Alert Types by Functionality

1. Set functionality Service Delivery Readiness toActive.

When this is done for the first time, all related individualalerts will also be set to Active.

Figure 2: Alert Types by Functionality

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2. Enable the automatic transfer of the results to SAP(available from ST 7.0 SP 26 )

Data is automatically transferred to SAP when there is anychange in the overall rating for theentire functionality.

It is also possible to transfer results manually. This isdescribed later. In all cases SAP-OSS isthe RFC destination usedfor the transfer.

Figure 3: Alert Types by Functionality

When you select the line for functionality Service DeliveryReadiness this option will becomevisible:

Figure 4: Transfer Check Content to SAP

Select the check box, this will ensure that the Service DeliveryReadiness resultswill betransferred to SAP when a change in overallrating of the results occurs.

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5.2.2 Tab Alert Types

On this tab you can check that all individual service relevantalerts are set toActive.

In SAP Note 1146994 you will find an overview of the individualalerts available with each SupportPackage.

Figure 5: Alert Types

5.2.3 Tab Alert Types by SolutionOn this tab you can reviewwhich solutions are included in Self-Diagnosis.

Ensure that all solutions for which service sessions are bookedare marked asActive.

Figure 6: Alert Types by Solution

Once you have reviewed all above tabs, save your settings.

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Figure 7: Save

If you have made changes the new, saved settings are appliedonly during thenext run of Self-Diagnosis.

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6. Run Self-Diagnosis

6.1 Run Self-Diagnosis automatically

(using background job SM:SELFDIAGNOSIS)

Log on to the system in English, to ensure that the resultstransferred to SAP are in English also.

Initially job SM:SELFDIAGNOSIS is created via the jobSM:SCHEDULER. SM:SCHEDULER getscreated automatically when youcreate the first solution landscape ("Solution" or"SolutionLandscape") in SAP Solution Manager. SM:SCHEDULER managesall programs that are flagged asactive in the table DSWPJOBaccording to their relevant configurations. For more informationonSM;SCHEDULER see SAP Note894279Background processing in SAPSolution Manager.

Jobs which communicate with SAP should be planned at randomtimes, to avoid failure of RFC calls

due to overload.To ensure that jobs SM:SELFDIAGNOSIS and alsoSM:SELFDIAGNOSIS_SEND_TO_SAP (fromST7.0 SP 26) are scheduled atrandom times review also the information in SAP Note1604572.

Job SM:SELFDIAGNOSIS is expected to run daily. The job willprovide results for all functions, alerts,and solutions which areselected asActivein Settings.

The job log provides information on the individual alerts thatwere executed, and whether or not atransfer to SAP wasattempted.

From ST 7.0 SP 26 on a transfer to SAP occurs automatically atthe end of SM:SELFDIAGNOSIS

when a change in the rating for the overall status of ServiceDelivery Readiness occurs.

Additionally a monthly job SM:SELFDIAGNOSIS_SEND_TO_SAPshould beplanned.This ensures that even if there is no change in the ratingof the overall result of Service DeliveryReadiness one set ofresults is transferred to SAP every 4 weeks.

6.2 Run Self-Diagnosis manually

1. Access Self-Diagnosis as described above.

3. Access Tab Functionality Status.

4. Click on Execute all.

5. Confirm the next pop up.

This will start a run of Self-Diagnosis. In SM37 you can findthe corresponding jobSM:SELFDIAGNOSIS under your own user.

SM:SELFDIAGNOSIS will provide results for all functionalities,alerts and solutions which are selectedasActivein Settings. The joblog will provide the same information as when the job isrunautomatically.

If a change in the rating of the overall status of ServiceDelivery Readiness occurs the results aretransferred to SAPautomatically also (From ST 7.0 SP 26) .

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6.3 Problems during the transfer of the Service Delivery

Readiness resultsIf any problems have occurred during an attemptto transfer results to SAP you will find thisdocumented in thecorresponding job log for SM:SELFDIAGNOSIS *.

The destination used is SAP-OSS.

As this destination is also used to retrieve updates of ServicePlans from SAP it is crucial to successfulService Delivery, andneeds to be set up correctly. SAP note1172939(Technicalprerequisites forremote service delivery in SSM) contains somefurther information on SAP-OSS.

If you need more help fixing this connection you can open amessage in component XX-SER-NET.

7. Review results of Service Delivery Readiness

7.1 Tab Processing InfoAccess Self-Diagnosis as describedabove.

On tab Processing Infoyou can check whether a jobSM:SELFDIAGNOSIS is currently running. Youcan also check the startand end time of the most recent run. The time stamp for the startof the job istransferred to SAP together with the results.

Figure 8: Processing Info

7.2 Tab Functionality StatusHere you can review the results for'Cross Solution' alerts. The Displaylink for such an alertwillprovide detailed information.

On tab Functionality Statusyou will also see the rating forindividual alerts which investigate managedsystems in solutions.For such alerts the rating on this tab represents the worst ratingfor this alertfound in any of the systems in theActivesolutions. Toaccess detailed information about the solutionsand individualmanaged systems you need to access tab Solution Status.

The overall rating for Service Delivery Readiness takes intoaccount the results of all alerts executedduring the last run, andreflects the worst rating found in any of the alerts.

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7.3 Tab Solution StatusHere you will find results for thesolutions set toActiveduring the last Self-Diagnosis run.

Select a line with the solution you are interested in.

A list of alerts will be displayed below. Each alert containsthe relevant info for the managed systems

in this solution.The rating represents the worst rating for thisalert found in any of the managed systems in thissolution.

The Displaylink for each alert will provide the detailedinformation on the findings for the individualmanaged systems inthis solution.

7.4 Additional Information for Individual Alerts

7.4.1 Cross Solution AlertsService Delivery Readiness alerts ofthe type Cross Solution provide information on the SAPSolutionManager system itself, and also information that is validacross all solutions set to Active.

7.4.2 Solution Specific Alerts

Service Delivery Readiness alerts of the typeSolution Specificprovide information about theproductive managed systems in thesolutions set to Active.

7.4.2.1 Role of EarlyWatch Alert

For some of the alerts of the type Solution Specific, thelastEarlyWatch Alert for the managedsystem in question acts as asource of information.

Where this is the case the alert texts carry thatinformation.

7.4.2.2 Role of Connections to Managed Systems

For some of the alerts of the type Solution Specifican RFC callis made to the managed system inquestion.

Where an alert is trying to use a connection to a managedsystem, and encounters a problem, this isdocumented in the alerttext.

8. Changes to Service Delivery Readiness

SAP Note 1146994 provides an overview of the changes which areintroduced In ST 7.0, from SP 23on.