FedEx Customer Service: Contact Tips to Get Help (2024)

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IN THIS ARTICLE

1Call the General Customer Support Line

2Call the Technical Support Hotline

3Call the Billing Inquiries Department

4Call FedEx’s Telephone Device for the Deaf

5Check FedEx’s Website for Country-specific Contact Info

6Tweet @FedExHelp on Twitter

7Submit a Question to FedEx’s Virtual Assistant

8File a Claim for Lost, Stolen, or Damaged Goods

9Solve Your Issue Yourself in the FAQs

10Mail FedEx a Letter

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Co-authored byHannah Madden

Last Updated: May 7, 2024References

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If you use FedEx for your shipping needs, there may come a time when you need to get ahold of them. Depending on your issue and where you’re located, there are a few different ways you can talk to someone from FedEx to get your problem resolved quickly. Read through these contact options to pick the one that best suits your needs.

FedEx Phone Number & Contact Info

  • Call 1-800-463-3339 to talk to a FedEx customer service representative.
  • Dial 1-877-339-2774 to talk to a technical support advisor for help with the FedEx website.
  • Tweet @FedExHelp to get a response from their online support team.
  • Ask questions and get automated help online at the FedEx support portal.

1

Call the General Customer Support Line

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  1. Follow the automated prompts to connect to a FedEx representative. You can use this number for international calls as well as US information. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.[1]

    • To connect to a representative, say “Representative” or dial 0 on your keypad.[2]
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  1. They can fix any issues you’re having with the website. You can connect to the Tech Support Hotline through the main customer service line, or you can call them directly. They’re open from Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.[3]

3

Call the Billing Inquiries Department

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  1. Use this number if you have questions or problems with your bill. This line will connect you to the U.S. office, but you can also ask them to transfer you to international offices. They’re open from Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.[4]

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4

Call FedEx’s Telephone Device for the Deaf

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  1. Use this number if you're hard of hearing. You'll be able to type messages back and forth instead of talking to someone on the phone. They’re open from 7 a.m. to 8 p.m. Central time.[5]

5

Check FedEx’s Website for Country-specific Contact Info

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  1. Numbers vary depending on the country/region you're calling from. FedEx has offices all over the world, and international offices have different numbers. To look at a list of contact info for individual regions, visit https://www.fedex.com/en-us/customer-support/contact-us.html.[6]

    • Some international offices also have email addresses that you can use to contact them.
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6

Tweet @FedExHelp on Twitter

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  1. It’s the official U.S. customer service page. If you’re having an issue, tag FedEx in a tweet and explain your problem. They will most likely send you a private message, although they don’t specify how long it might take to get back to you.[7]

7

Submit a Question to FedEx’s Virtual Assistant

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  1. In the U.S., FedEx no longer has an email address that you can use. Instead, they have a Virtual Support Assistant that you can use to get answers and find help. Simply type in your question and follow the prompts to get started.[8]

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8

File a Claim for Lost, Stolen, or Damaged Goods

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  1. If you had an issue with your package, submit a claim online. You can submit a single claim or file a batch claim on FedEx’s website. You can also track the status of your claim once you submit it.[9]

9

Solve Your Issue Yourself in the FAQs

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  1. FedEx has answered some common customer questions on their site. If you think you can solve your own problem, head to the frequently asked questions page and take a look through them. You can browse by subject or just read all of them to find what you’re looking for.[10]

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10

Mail FedEx a Letter

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  1. If you have forms or documents, you can send them in via snail mail. However, FedEx doesn’t specify how long they will take to get back to you if you mail them something. For International and United States FedEx services, address your letter to:[11]

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  • Question

    Do local FedEx branches have phone numbers?

    FedEx Customer Service: Contact Tips to Get Help (23)

    Donagan

    Top Answerer

    Yes, but they are not available to the public.

    Thanks! We're glad this was helpful.
    Thank you for your feedback.
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  • Question

    My package is at my house that’s not mine. What do I do?

    FedEx Customer Service: Contact Tips to Get Help (24)

    Hannah Madden

    Community Answer

    File a claim online to start an inquiry. If your package was insured, FedEx may be able to refund you for the lost goods. If you know where the package is, you could also try contacting the people at the address to pick up the package yourself.

    Thanks! We're glad this was helpful.
    Thank you for your feedback.
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  • Question

    How long does it take to get answers to where a missing package is?

    FedEx Customer Service: Contact Tips to Get Help (25)

    Hannah Madden

    Community Answer

    Once you file a claim for a missing package, it usually takes FedEx between 5 and 7 business days to get back to you. If it's an especially busy time (like during the holidays), it might take slightly longer than that.

    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support wikiHow

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      About This Article

      FedEx Customer Service: Contact Tips to Get Help (27)

      Co-authored by:

      Hannah Madden

      wikiHow Staff Writer

      This article was co-authored by wikiHow staff writer, Hannah Madden. Hannah Madden is a writer, editor, and artist currently living in Portland, Oregon. In 2018, she graduated from Portland State University with a B.S. in Environmental Studies. Hannah enjoys writing articles about conservation, sustainability, and eco-friendly products. When she isn’t writing, you can find Hannah working on hand embroidery projects and listening to music. This article has been viewed 250,487 times.

      137 votes - 18%

      Co-authors: 9

      Updated: May 7, 2024

      Views:250,487

      Categories: Postal System | Contacting Companies | Business Shipping and Delivery

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